Delivery
Republic of Ireland Orders
Delivered within 1-5 working days
We offer free delivery for orders over €50. We charge a fee of €4.50 for orders less than that amount.
All our orders are delivered to you by our shipping partner DPD
UK Mainland Orders
Delivered within 2-7 working days
We offer free delivery for order over £50. We charge a fee of £3.50 for orders less than that amount.
All our orders are delivered to you by our shipping partner DPD
Mainland Europe Orders
Delivered within 4-9 working days
Delivery fee calculated at checkout
The following area are excluded from this service: Andorra, Faroe Islands, Greenland, Aland, Corsica, Guadeloupe, Martinique, La Reunion, Franz, French Guyana, St. Pierre & Miquelon Mayotte, New Caledonia, French Polynesia, Wallis & Futuna, Madeira, Azores, San Marino, Sardinia, Livignio, Melilla & Ceuta, Balearic, Canary Islands
UK Offshore Island Orders
Delivered within 3-7 working days
Delivery fee calculated at checkout
Returns
If you would like to return an order or item please contact us here
Clothing Returns
We hope you love your Kinetica clothing as much as we do! However, if you wish to return an item(s) you can do so within 28 days of receipt.
Items returned to us must meet the criteria below to receive a full refund;
- Unworn
- Free of odour / washing detergent
- Original packaging
- Tags attached where applicable
Once items are returned, fit for resale, you will be entitled to receive a refund excluding shipping costs. For any returns outside of the 28 day window we reserve the right to return the item(s) to you. Please not we are unable to refund any item(s) that are not in original condition or seem to have been washed or worn.
Faulty items;
We understand not everything in perfect, if you have received a faulty item please return as soon as possible and we can assess the issue at hand.
Charges;
Please note all postal charges for returns are at the cost of the customer and all goods are your responsibility until we receive them at our HQ.
How to Return:
To return an item(s) please ensure it is packaged appropriately, with your Name and Order number clearly written inside to ensure we can process accordingly. We aim to have all refunds processed within 14 days but may take up to 28 days during busier periods. We appreciate your patience during those times. Returns will be refunded to original form of payment.
All returns must be mailed to;
New Dimensions Active
39-1 Docklands Innovation Park
East Wall Road
Dublin 3
01 855 9300
EXCHANGES:
For any exchange requests please provide us with a full description of what merchandise you wish to exchange for. **Please note all exchanges are subject to stock availability** (Be sure to check the website)